The policies provided on this page assist Thrive Care Group to provide safe,effective and participant-directed supports.

Our Organisational Management policies support the effective governance and sustainable operation of ThriveCare Group. They establish clear frameworks for leadership, accountability and regulatory compliance, ensuring that our services are delivered in accordance with legislative and NDIS Practice Standards requirements.

These policies guide risk management, quality assurance and continuous improvement processes, and provide structured approaches to incident management, complaints handling and information governance.

They also ensure we are prepared for emergencies and unexpected events,strengthening organisational resilience and safeguarding the wellbeing of clients and staff across allcare, Bunji and SAVVY.

Our Human Resources policies ensure that Thrive Care Group maintains a skilled, ethical and supported workforce. They provide clear direction for recruitment, screening, and onboarding processes, ensuring that all team members are appropriately qualified and aligned with our values.

These policies also establish expectations regarding professional conduct, workplace safety, supervision, and ongoing development. By promoting fairness, inclusion and accountability, our Human Resources framework fosters a respectful workplace culture and supports our team to deliver safe, high-quality services to clients.

Our Support Delivery policies guide the safe, ethical and consistent provision of support across Thrive Care Group. They establish clear expectations for service delivery, ensuring that support is provided in accordance with individual plans and in a manner that upholds dignity, privacy and independence.

These policies outline procedures for managing health-related support, responding to incidents and emergencies, and maintaining professional boundaries. By embedding quality and accountability into everyday practice, our Support Delivery framework ensures participants receive reliable, respectful and effective services.

Our Support Planning policies ensure that services are individualised, participant-directed and responsive to each person’s goals and circumstances. They guide our intake, assessment and planning processes, ensuring that clients are actively involved in decisions about their supports and that their preferences, strengths and cultural considerations are respected.
These policies also provide structured approaches to risk assessment, documentationand regular review of support arrangements. Through clear and consistent planning practices, Thrive Care Group promotes informed choice, transparency and positive outcomes for every client.